Privacy Policy

At Narra Restaurant & Lounge Ltd. (“Narra,” “we,” “us,” or “our”), your privacy is important to us. We are committed to protecting your personal information and handling it with care, transparency, and respect.

We comply with Canadian privacy standards, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as applicable provincial regulations, to ensure that your information is managed responsibly.

This Privacy Policy explains what personal information we collect, how we use it, when it may be shared, and your rights to access or update it. We may update this policy from time to time, and any changes will apply to information we already hold unless otherwise noted.

1. Who this policy applies to

This policy applies to all customers, visitors, and users who interact with Narra Restaurant & Lounge through our dining services, catering, website, social media, and other communication channels.

2. What is considered personal information?

“Personal information” means any data that can identify you as an individual, including:

• Full name

• Mailing address

• Email address

• Phone number

• Order or reservation history

• Payment information (processed securely through third-party platforms)

Information used solely for professional or business purposes (e.g., work email or job title) is not considered personal information under this policy.

3. How we collect information

We may collect your information in several ways:

• Directly from you: when placing an order, booking a reservation, entering a contest, or contacting us.

• Online: through website forms, newsletter sign-ups, or social media interactions.

• Third parties: such as booking or delivery apps, when you’ve given consent.

• Cookies: which collect non-identifiable information like browser type, device, and pages visited to improve your online experience.

4. Why we collect it

We collect your information to:

• Manage orders, reservations, and catering requests

• Process secure payments

• Respond to inquiries, feedback, or service requests

• Run promotions, contests, or surveys

• Improve your website and dining experience

• Support safety measures at our restaurant (e.g., cameras if in use)

• Comply with legal or regulatory requirements

• Or for other purposes with your consent

5. When we share your information

Your information may be shared with:

• Trusted service providers (ordering systems, payment processors, email platforms)

• Business partners contracted to support our services

• Government or legal authorities when required by law

Some services may operate outside Canada (e.g., U.S.-based providers). If your information is processed elsewhere, it will be subject to that region’s laws.

6. Consent

We collect, use, and share your information with your consent. Consent may be explicit (e.g., clicking “agree” or submitting a form) or implied, depending on the context.

7. Protecting your information

We take security seriously and use technical, administrative, and physical safeguards to protect your personal information from unauthorized access, misuse, or loss. Access is limited to staff who require it for their role.

8. How long we keep your information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or to meet legal requirements. Once no longer needed, the data is securely deleted, anonymized, or archived.

9. Your rights

You have the right to know what personal information we hold about you and to request corrections if it is inaccurate or outdated. We will respond to such requests within 30 days.

10. Contact us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Privacy Contact
Narra Restaurant & Lounge
13565 King George Blvd
Surrey, BC V3T 2V1
📧 Email: narrarestaurantlounge@gmail.com